What sold me was that nothing changed for my team. Same UPS account, same labels, same WMS integration. Just lower numbers on the invoice. We added $441,000 to our bottom line in year one without anyone in fulfillment noticing the switch.

I was skeptical. We ship heavy, oversized products and have a custom rate negotiated annually. I figured no one could beat our pricing. ShipSense beat it by 19% on our actual shipment data. That's $812,000 a year we're keeping instead of sending to UPS.

Shipping is one of our top three expenses. We'd been chipping away at it for years through ops and packaging — saving 1-2% here and there. ShipSense delivered 16% in the first month. It restructured our margin in a way nothing else had.

The savings were the lead but the service is why we stayed. We had a billing question two weeks in — got a same-day answer from a real human. That's more than we got from our FedEx rep in five years. The 22% savings is just the bonus.