Privacy Policy

ShipSense ("ShipSense," "we," "us," or "our") operates the website getshipsense.com and provides shipping rate optimization services. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

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Information We Collect

Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Name, email address, phone number, and business name
• Job title and company information
• Shipping data and shipment history you submit for analysis
• Billing and payment information
• Any other information you provide through forms, phone calls, emails, or other communications with our team

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

Information from Third-Party Sources

We may receive business contact information from third-party data providers, publicly available sources, and business directories to support our sales and marketing efforts.

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How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our shipping rate optimization services
• Analyze your shipping data and prepare savings analyses
• Communicate with you about our services, including by phone, email, and text message (SMS/MMS)
• Send appointment confirmations, follow-ups, account notifications, and service updates via SMS
• Respond to your inquiries and provide customer support
• Process transactions and send related information
• Send marketing communications where you have provided consent
• Comply with legal obligations and enforce our terms

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Text Messaging (SMS/MMS)

By providing your phone number and consenting to receive text messages from ShipSense, you agree to receive recurring SMS/MMS messages related to our services, including but not limited to appointment confirmations, follow-up messages from sales representatives, account notifications, shipping savings analysis updates, and customer support communications.

Message Frequency: Messaging frequency varies based on your interactions with our team.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and no further text messages will be sent unless you re-subscribe.

Help: Reply HELP to any message for assistance, or contact us at [email protected].

Consent: Your consent to receive text messages is not a condition of purchasing any goods or services from ShipSense. Consent to receive text messages is collected separately from consent for other forms of communication.

No Sharing: We do not share your phone number or SMS consent information with third parties for their marketing purposes.

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How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our business, including CRM platforms, analytics providers, communication tools, and payment processors, subject to confidentiality obligations.
• Carrier Partners: With our shipping carrier partners solely as necessary to provide shipping rate optimization services you have requested.
• Legal Requirements: When required by law, regulation, legal process, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With Your Consent: When you have given us explicit permission to share your information.

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Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve your experience on our website, analyze traffic, and support our marketing efforts. You can control cookie preferences through your browser settings. Disabling cookies may affect your experience on our site.

We may use third-party analytics and advertising tools, including Meta (Facebook) pixels, to measure the effectiveness of our marketing campaigns and deliver relevant content.

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Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

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Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data processing activities

To exercise any of these rights, contact us at [email protected].

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Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

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Contact Us

If you have questions about this Privacy Policy, contact us at:

ShipSense
Email: [email protected]
Website: getshipsense.com